Return Policy

At Matrix Auto Parts, we stand behind the quality of our OEM and reconditioned automotive lighting products. If you are not completely satisfied, we’re here to help.

We accept returns within 30 days of delivery.

To qualify for a return, the item must:

• Be in the same condition as received
• Not be installed or mounted
• Not show signs of use, modification, or damage
• Include original packaging

 Once a part has been installed, mounted, or modified, it is no longer eligible for return.

We strongly recommend professional installation and confirming compatibility before purchase.

 Please verify part numbers and compatibility before ordering.

If you are unsure, contact us with your VIN and we’ll gladly help confirm fitment before shipping.

Incorrect orders due to buyer error may be subject to return shipping costs and a restocking fee.

 If your item arrives damaged:

• Contact us within 48 hours of delivery
• Provide clear photos of the packaging and product

We will work quickly to resolve the issue.

•  Buyer is responsible for return shipping unless the item was sent in error.
• We recommend using a trackable shipping service.
   

 Once your return is received and inspected:

• Refunds are issued to the original payment method.
• Processing time is typically 3–5 business days.

Shipping charges are non-refundable unless the return is due to our error.

 For quality control and fraud prevention, many items are marked or documented before shipment.

Returns that show signs of part swapping, tampering, or damage inconsistent with shipping may be denied.

We’re a real business and we care about doing things right.

If you have questions about a return, contact us:

📧 MatrixAutoTeam@gmail.com
📞 856-271-3490