Shipping & Delivery Information

Orders are processed within 1 business day (Monday–Friday, excluding holidays).

Orders placed after business hours may be processed the following business day.

You will receive tracking information once your order has shipped.

We offer free UPS Ground shipping on most orders within the continental United States.

Faster shipping options are available at checkout for an additional cost.

Local delivery options may be available for approved wholesale and body shop accounts.

Standard shipping typically arrives within 1–5 business days, depending on location.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

Matrix Auto Parts is not responsible for carrier-related delays once an order has been shipped.

Tracking details will be emailed once your order ships.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

Signature confirmation may be required for high-value shipments.

All shipments must be inspected immediately upon delivery.

If visible damage is present:

• Note the damage with the carrier

• Take clear photos

• Contact us within 24 hours

Failure to report damage within 24 hours may affect claim eligibility.

Customers are responsible for providing accurate shipping information.

Matrix Auto Parts is not responsible for delays, lost shipments, or additional fees resulting from incorrect or incomplete addresses.

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

If a package is lost in transit, we will assist in filing a carrier claim.